Here’s how you can measure RiskShare’s KPIs to track the number of advisors, clients, and other key indicators critical to the platform’s viability and growth:

1. Number of Advisors

Importance: The number of active advisors determines the platform's reach and potential for client acquisition.

  • Active advisors per month: Track the number of advisors managing paying clients and actively using the platform.

  • Adoption rate of new advisors: Percentage of newly signed-up advisors reaching a minimum number of clients within three months.

  • Advisor retention rate: Percentage of advisors who remain active after 6 or 12 months.

  • Average income per advisor: Track the growth of advisor earnings.

2. Number of Clients

Importance: The number of clients reflects the platform’s demand and scalability.

  • Total number of clients: The absolute number of clients onboarded each month.

  • Growth per advisor: Average number of new clients acquired by each advisor over a specific period.

  • Client retention rate: Percentage of clients actively participating in risk-sharing after 12 months.

  • Average payments per client: Daily or monthly contributions made by clients in relation to shared risks.

3. Operational KPIs

Importance: To optimize platform performance and ensure client satisfaction.

  • Claims processing time: The average time (in days) from claim submission to settlement.

  • Transparency and client satisfaction: Client Satisfaction Score (CSAT) gathered via surveys and online reviews.

  • Platform engagement: Number of log-ins per month, average session duration, and interactions through integrated social media.

4. Financial KPIs

Importance: To monitor RiskShare’s financial health and profitability.

  • Quarterly revenue growth: Total platform fees and franchise income generated.

  • Cost structure per client and advisor: Operational costs divided by the number of clients/advisors.

5. Additional Key Indicators

  • Net Promoter Score (NPS): Evaluate the likelihood of clients and advisors recommending RiskShare.

  • Market penetration rate: Clients as a percentage of the total target audience in a specific region.

  • Blockchain adoption: Frequency of clients and advisors using the blockchain for transparent transaction tracking.

Implementation

Developing a real-time dashboard displaying these KPIs ensures data-driven decisions, helping optimize the platform for continuous growth, client satisfaction, and operational efficiency.